1. Delivery
The type of shipping and carrier can be selected on the checkout page.
All shipping prices are calculated per-order, with a base delivery cost plus a small amount per additional item.
(eg. £4.99 for the first item plus £2 for each additional item, so two kits would cost £6.99 to deliver)
All items are dispatched by the next working day.
After dispatch, shipping Times are as follows:
Standard (3-5 working days)
Expedited (1-2 working days)
Unless stated otherwise we will send your purchase using Royal Mail (although we may at our discretion use a better/faster service)
We do not offer a signed-for service unless stated.
Saturday deliveries might be available to you depending upon your area.
This is at the discretion of the carrier.
2. Returns Procedure.
You will be liable for any charges in relation to returning any unwanted items unless the item is faulty or delivered in error. Items must be returned unused and in their original packaging or we will not be able to accept the item. We do not accept returns delivered by hand. Please note we cannot refund any carriage charges that are incurred in relation to returning unwanted or faulty items, if an item is faulty we will arrange for this to be collected. Please contact [email protected] for any returns queries. The address for returns is Jellysphere Ltd, Old Hall, Rectory Hill, East Bergholt, CO7 6TG, UK. Please contact us before returning any purchases for any reason.
3. Return of Faulty/Incorrectly Sent Items (UK)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at [email protected] with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. We will email confirmation that the collection has been arranged. We will then process the return on receipt of the goods. Refunds & exchanges can take 3-5 working days to be processed.The reproduction of colours is as accurate as the photographic and production process will reasonably allow, & therefore not deemed as a fault.